Privacy policy
Last updated: September 17, 2025
This Privacy Policy explains how CloseLook (“we,” “us,” “our”) collects, uses, and shares your information when you visit our site, make a purchase, or interact with our marketing.
1) Information we collect
- Order & account: name, email, phone, billing/shipping address, payment details (processed by our payment providers), order history.
- Marketing & support: email/SMS signups, IG DM interactions (e.g., via ManyChat), survey/quiz responses, support conversations.
- Device & analytics: IP address, device type, cookie identifiers, pages viewed, session data (e.g., via GA4, Meta Pixel).
- UGC: content you tag or submit (photos/reviews).
2) How we use your information
- Fulfillment & operations: process orders, shipping and returns (Shopify, Rush/AfterShip).
- Customer support: respond to inquiries (Gorgias).
- Marketing & personalization: emails/SMS/IG DMs, audience building, on-site popups (Klaviyo, ManyChat).
- Analytics & improvement: site performance, heatmaps, A/B tests (GA4).
- Fraud/security: protect our services.
3) Legal bases (where applicable)
- Contract: to fulfill your order.
- Consent: email/SMS marketing, cookies where required.
- Legitimate interests: site security, analytics, improving services.
- Legal obligations: tax/accounting.
4) Sharing your information
We share with service providers strictly to operate the brand: Shopify, payment processors (e.g., Shopify Payments/PayPal), Klaviyo (email/SMS), ManyChat (IG DMs), Gorgias (support), Judge.me (reviews), Rush/AfterShip (tracking), GA4, Meta (Pixel/CAPI). We do not sell your personal information.
5) Cookies & tracking
We use cookies, pixels, and similar technologies for essential site functions, analytics, personalization, and ads. You can manage cookies via your browser settings and applicable consent tools.
6) SMS disclosures
By providing your phone number and opting in, you agree to receive marketing texts from CloseLook. Msg & data rates may apply. Msg frequency varies. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase.
7) Your rights
Depending on your location, you may have rights to access, correct, delete, or port your data, or to object/restrict certain processing. To exercise rights, contact contact@shopcloelook.com.
8) Data retention & security
We retain data as long as needed for the purposes described or as required by law. We use reasonable technical/organizational measures to protect your data.
9) International transfers
Your data may be processed in countries with different data-protection laws. We take steps to protect your information consistent with this Policy.
10) Children
Our site is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.
11) Updates
We may update this Policy. The “Last updated” date will reflect changes.