CloseLook FAQ
Luxury African-Inspired Handbags • Jehdeh Collection
About Close Look & The Jehdeh Collection
What is CloseLook?
Close Look is a luxury handbag brand celebrating African heritage, feminine power, and intentional storytelling. Each piece is designed to honor legacy, identity, and craftsmanship while connecting the diaspora through style.
What makes the Jehdeh Collection special?
The Jehdeh Collection features four signature bags - Pulse, Noir, Echo, and Rise. Handcrafted with fabrics and textures sourced across Africa. Every bag carries a deeper meaning, blending heritage and modern luxury.
Where are Close Look bags made?
All Close Look bags are designed in the U.S. and handcrafted in Africa, supporting artisans and preserving cultural techniques while delivering exceptional quality.
Orders & Made-to-orders
When did the Jehdeh Collection launch?
The first Jehdeh Collection officially launched on October 10, 2025 — marking the beginning of our made-to-order journey.
How do made-to-order bags work?
Once you place your order, our team begins crafting your Jehdeh bag specifically for you. Each piece is made with care, precision, and attention to detail, ensuring it’s uniquely yours. This process allows us to reduce waste and deliver a truly personalized experience.
Can I modify or cancel my order?
Yes, orders can be updated or canceled within 24 hours of purchase. After that window, we immediately begin processing to ensure timely delivery.
Shipping & Delivery
Where do you ship?
We currently ship within the U.S. and offer international shipping to select countries. Shipping rates and times are calculated at checkout.
When will I receive my bag?
- Pre-orders: Estimated delivery begins 3.5-4 weeks after the order date cut off.
- In-stock orders: Ship within 3–5 business days.
Will I get tracking information?
Absolutely! Once your order ships, you’ll receive an email with your tracking details so you can follow your bag’s journey home.
Care & Authentication
How do I care for my Close Look bag?
Every Jehdeh bag is crafted with premium fabrics and textures. To protect its beauty:
- Avoid prolonged exposure to sunlight and moisture
- Store in the provided dust bag when not in use
- Spot clean gently with a soft cloth
How do I know my bag is authentic?
Every Close Look bag comes with a unique authentication code. Simply scan the QR code included with your purchase to verify your bag’s originality.
Contact & Support
For order inquiries, press requests, or collaborations, reach us at: contact@shopcloselook.com